KB680 | Using the Client Portal
KB680 | Using the Client Portal
Summary
The Client Portal allows you to view and submit tickets to Gyrus Support, access our library of Gyrus documents and interact with the Gyrus community. Access to the Client Portal requires administrator approval through your organization. Please contact your Gyrus Administrator should you require approval.
Login
The Client Portal may be accessed using the following URL: https://support.gyrus.com/portal/en/signin. To log in, enter your email address and password.
Once logged in, you will be taken to the Home page of the Client Portal.
Home Page
Within the Home Page, you may access the Knowledge Base, your Area and tickets and the Gyrus Community. You also have the ability to access articles related to any recent topics, as well as popular articles. You may utilize the Search function to find any documents or posts related to any specific topics.
My Area
In My Area, you may see all of your submitted ticket activity, as well as submit new ticket to Gyrus Support. Ticket search may be filtered by Departments, Priority and Channel. You may also use key words or phrases to search for specific tickets.
To submit a ticket to Gyrus Support, select "Add ticket". Once selected, you will be taken to the ticket form.
The following fields may be populated:
- Secondary Contacts (CCs): Used to carbon copy any individuals tracking the ticket.
- Subject: Subject specific to the ticket.
- Description: Detailed description related to the ticket, along with any screenshots.
- Product Name: May be left blank.
- Priority: Level of urgency associated with the ticket.
- Classification: Type of request being submitted.
You may also attach any screen recordings or files associated with the ticket. Once populated, select Submit and the ticket will be immediately sent to Gyrus support for review and processing.
Knowledge Base
The Knowledge Base is where you may view articles, user guides and FAQs. You may search for specific articles using the Search bar.
Note: Article names are designated with "v16" or "v17". Select the articles related to the product you are using.
Community
Community is Gyrus social networking. Here you may: 1) search the community posts for a particular topic, 2) add a topic for discuss by selecting the "Add topic", 3) follow the Gyrus community or 4) select specific posts to find more details surrounding the post and any added comments.
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