KB680 | Using the Client Portal

KB680 | Using the Client Portal

Summary

They Gyrus Client Portal allow you to:
  1. View and submit support tickets to Gyrus Support
  2. Access our Knowledge Base library of documents and guides
  3. Engage with the Gyrus Community
Access to the Client Portal requires administrator approval through your organization. If you do not yet have access, please contact your Gyrus Administrator.

Login

To access the Client Portal, visit: https://support.gyrus.com/portal/en/signin
Enter your email address and password, then select Sign In.
Upon successful login, you will be directed to the Home Page.

Screenshot of the Customer Support Portal Home Page


Home Page Overview

The Home Page provides quick access to:
  1. Knowledge Base: Browse Gyrus articles, FAQs, and documentation 
  2. My Area: View and manage your support tickets
  3. Community: Interact with other Gyrus users
You can also explore:
  1. Recent Topics and Popular Articles for trending discussions and resources
  2. The Search bar to quickly find documents or posts related to specific topics
Homepage with main navigation areas highlighted

Home Page Overview

The Home Page provides quick access to:
  1. Knowledge Base – Browse Gyrus articles, FAQs, and documentation
  2. My Area – View and manage your support tickets
  3. Community – Interact with other Gyrus users
You can also explore:
  1. Recent Topics and Popular Articles for trending discussions and resources
  2. The Search bar to quickly find documents or posts related to specific topics

My Area

Within My Area, you can view all submitted ticket activity and create new support tickets.

Filtering and Searching Tickets

Use filters to refine your ticket list by:
  1. Department
  2. Priority
  3. Channel
You can also search using keywords or phrases.

Screenshot of My Area with Filters highlighted


Submitting a New Ticket

  1. Select Add Ticket
  2. Complete the ticket form fields:
FieldDescription
Secondary Contacts (CCs)Add individuals who should receive ticket updates
SubjectBrief summary of the issue or request
DescriptionDetailed explanation of the issue. Include steps to reproduce, screenshots, or context
Product NameMay be left blank unless applicable
PriorityIndicate the urgency level of your request
ClassificationSelect the type of request being submitted

  1. Attach any supporting files or screen recordings
  2. Click Submit
Your ticket will be automatically sent to Gyrus Support for review and processing.

Screenshot of ticket form



Knowledge Base

The Knowledge Base contains articles, user guides, and FAQs designed to help you maximize your use of GyrusAim.
You can:
  1. Use the Search bar to find articles by keyword
  2. Identify relevant articles by version:
    1. v16 – Applies to GyrusAim version 16
    2. v17 – Applies to GyrusAim version 17

Screenshot of Knowledge Base page



Community

The Gyrus Community is a collaborative space to share insights, ask questions, and learn from other Gyrus users. You can:
  1. Search existing posts by topic or keyword
  2. Create a new discussion by selecting Add Topic
  3. Follow community discussions to receive updates
  4. View detailed posts and comments for shared solutions or best practices
Screenshot of Community page



Tip

Bookmark the Client Portal URL for quick access, and regularly check the Knowledge Base and Community for product updates and new resources.