Gyrus Systems, a leader in the Learning Management Systems (LMS) industry, proudly announced today that it has been recognized as part of the top 20 LMS for Customer Experience by eLearning Industry Inc. This Top 20 LMS list has been created using a holistic approach and is based on input from actual LMS users. The order of appearance depends on Customer Satisfaction (CSAT Score), Customer Effort (CEF Score) & Customer Expectation (CEX Score). You can also find LMS Customer Experience Resources that will help you choose the right software.
What Is Top 20 LMS for Customer Experience?
This Top 20 LMS list has been planned following a holistic approach based on input from actual users who were willing to share their experience with the LMS. The reviews have been verified one by one by eLearning Industry.
The order of appearance is a function of the following metrics:
Customer Satisfaction (CSAT Score): measures the degree of customer happiness with a particular product, service, or interaction.
Customer Effort (CEF Score): quantifies the amount of effort required to get customer support from the LMS vendor.
Customer Expectation (CEX Score): measures the gap between customer expectations and service received by the LMS vendor.
All of the above metrics are calculated based on a 5-step Likert scale from Strongly Disagree to Strongly Agree.
Our methodology was developed in collaboration with Dr. Panagiotis Zaharias who is a scientific collaborator of eLearning Industry INC and UX expert.
"We take pride in our excellent customer service, making sure our entire organization goes the extra mile and does everything possible so your customers are not just merely satisfied, but are actually happy with our product and services. "said Viren Kapadia, President, and CEO at Gyrus Systems.
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